Returns and Exchanges info.

We want shopping with Lost Art to be as pain free as possible but we also know returns are just as important in the shopping process as product and customer service! Please take the time to read below to find out how we can help you make the right purchase and sort out any problems you have quickly and painlessly.

You will need a Lost Art Returns Form, one should be supplied in your delivery or you can download it here : Lost Art Returns / Exchange Form

Then use one of our DISCOUNTED Return or Exchange Drop Off Label products BELOW to ease your return woes! 

Speak to us to grab a returns number or if you have any questions : EMAIL : or catch us on Live Chat

 or  can be used too if you wish but don't give out personal information in public.

 

Returns Policy

If you are not 100% satisfied with your purchase you can return your goods for whatever reason, provided we get them back within 28 days and in perfect original sale-able condition. We've extended our policy period to 28 days because we realise you might be busy with other things too. 

We offer a refund or exchange service but we can't refund your original or return postage costs, if you have simply changed your mind. Sale items are non refundable unfortunately.

We advise keeping your goods in their original packaging while you make your mind up so nothing accidental happens to damage them. Please be careful when trying shoes on, we don't accept returns on shoes if there are marks on the out sole, UNIDENTIFIED OBJECTS stuck in the tread or bobbles/sock fluff on the inside. We're not into it when we get shoes returned without the paper lining in the box or the original shoe box at all, so please look after this too. Please don't wash stuff and pretend that's it still new either. Thanks a lot. 

If free shipping was used then the original shipping fee will be subtracted from your refund. This amount will always be £4 for UK customers

Christmas Returns

We have extended our returns policy for all Christmas presents to 28 days starting from Christmas day. 

How To Make A Return :

1. If you don't have one in your box - Download the Lost Art Returns Form :  Lost Art Returns / Exchange Form
2. Contact us at to recieve a returns number and then purchase a DISCOUNTED return / exchange shipping label below
3. Fill out the Returns Form, let us know who you are, what you are sending back, what's wrong and if you need a refund or exchange.
4. If you are returning items from outside of the EU, please write on the outside of the package 'Returned goods, relief applied for.' This will avoid any unnecessary customs charges.
5. Please ship your Goods and Returns Form using our returns service as stated above, we're not responsible for returns in transit that do not use this service so please use it as its a lot cheaper too. 
6. We will take care of everything when your goods arrive back and we'll let you know if there's anything we need to talk to you about.

 

Faulty Goods

The same 28 day policy applies to faulty goods too. Generally if something's going to go wrong, it will go wrong quickly if it's a manufacturers defect. 

We can't accept returns due to excessive wear of a product. 

Please contact us via so we can advise on the best cause of action. Thamk you.

 

Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. See below for more information.